T. 07921 096 806

Garden Creations

Effective Date: 19/08/2025

Last Updated: 19/08/2025

Privacy Policy for Garden Creations LTD

Our website address is: https://gardencreationsltd.com.

1. Introduction

Garden Creations Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, store, use, and share your personal information when you visit and interact with our website (gardencreationsltd.com) or contact us in relation to our landscaping and garden design services.

2. Information We Collect

We may collect the following information:

  • Personal Data: name, email address, telephone number, postal address—when voluntarily provided, such as via contact forms or enquiries.

  • Usage Data: technical details such as IP address, browser type, pages visited, time and date stamps, and browsing patterns—gathered automatically via cookies and similar technologies.

  • Cookies and Tracking Technologies: including session, preference, security, analytics, and marketing cookies. These help enhance your browsing experience, provide insights into site usage, and support marketing efforts.

3. How We Use Your Information

We may use your personal data to:

  • Respond to enquiries, provide quotes, schedule consultations, and fulfil service agreements.

  • Send updates, promotional materials (with your consent), and responses to your enquiries.

  • Understand how our website is used and continuously improve content, functionality, and performance.

  • Meet legal and regulatory obligations, including accounting and tax requirements.

  • Detect, prevent, and manage technical issues or misuse of our services.

4. Legal Basis for Processing (UK GDPR Compliance)

We rely on the following lawful bases to process your personal data:

  • Your consent for promotional communications or non-essential cookies.

  • Contractual necessity when providing landscaping or design services in response to your enquiry.

  • Legitimate interests, such as improving website performance or reducing technical risks—subject to balancing tests.

  • Legal obligations, such as retaining financial or transaction records.

5. Sharing Your Information

We may share personal data with:

  • Service providers, such as website hosts, email and marketing platforms, analytics providers, or payment processors, strictly to support our operations.

  • Professional advisors, including legal, accounting, or regulatory consultants, when necessary.

  • Legal or regulatory authorities, if required to comply with legal obligations or protect our rights.

All third parties are required to use your personal data only as needed and to maintain confidentiality.

6. International Transfers

As a UK-based business, your data is typically processed and stored within the UK. If any transfer to countries outside the UK or EEA occurs, such as for server hosting or vendor services, we ensure appropriate safeguards are in place (for example, UK standard contractual clauses).

7. Data Security

We use appropriate technical and organisational measures to protect your personal data. However, no online transmission or storage method is completely secure. In the unlikely event of a data breach, we will respond in line with applicable laws and notify affected individuals where required.

8. Data Retention

We will retain personal data only as long as necessary to fulfil the purposes described here, or as otherwise permitted or required by law (for example, for tax or contractual compliance). Once data is no longer needed, it will be anonymised or securely deleted.

9. Your Rights

Under data protection laws, you may have the following rights:

  • The right to access your personal data.

  • The right to rectify inaccurate or incomplete data.

  • The right to erase your data (“the right to be forgotten”).

  • The right to restrict or object to our processing of your data.

  • The right to data portability.

  • The right to withdraw consent, where processing is based on consent.

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

To exercise any of these rights, please contact us using the details below. We will respond within the statutory timeframe.

10. Cookies and Tracking

Our website uses cookies to:

  • Enable functionality such as form submission.

  • Remember your preferences.

  • Improve security.

  • Analyse site usage and user behaviour.

  • Support marketing and advertising efforts (where consented).

You can manage cookie preferences or disable cookies via your browser settings. Please note that disabling cookies may affect site functionality.

11. Links to Other Websites

Our site may include links to external websites or service providers. This Privacy Policy applies only to our site. We recommend reviewing the privacy policies of any external sites you visit, as we are not responsible for their data practices.

12. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will take prompt steps to delete the data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” and “Last Updated” dates will be revised accordingly. We encourage you to review this policy regularly—major changes will be highlighted or communicated via the website.

14. Contact Us

If you have questions, requests, or concerns about our Privacy Policy or data practices, please contact:

Garden Creations Ltd
jack@gardencreationsltd.com
07921 096 806